Shipping Policy

Order Processing

All orders are processed within up to 6 days from the date the design and order details are agreed.

As many of our products are custom hand-drawn, processing times may vary slightly depending on the complexity of the artwork.

You will receive a confirmation email once your order has been dispatched.

UK Shipping

We offer shipping within the United Kingdom using trusted postal or courier services.

Delivery times depend on the shipping provider and service selected at checkout. Once your order has been dispatched, it is handled by the carrier.

Shipping costs are calculated at checkout.

International Shipping

We ship internationally to selected countries.

Delivery times depend on the shipping provider and destination country. Once your order has been dispatched, it is handled by the carrier.

Please note:

• International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

• Delays may occur due to customs processing or local postal services.

Shipping Delays

While we aim to dispatch orders within the stated timeframe, we are not responsible for delays caused by shipping providers, customs, or other factors outside our control.

Incorrect Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us, additional shipping charges may apply to resend it.

Lost or Missing Orders

If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with details and, where possible, photos of the damage so we can resolve the issue.

Contact

If you have any questions about shipping, please contact:

Carol Vandanesi

carolvandanesiart@gmail.com